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PRIVACY POLICY

Effective Date: October 21, 2025

This privacy policy describes how Military Plumbing ("we," "us," or "our") collects, uses, and shares your personal information when you visit www.militaryplumbing.com or communicate with us by phone, text message, email, or any other channel.

PERSONAL INFORMATION WE COLLECT

When you visit our site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the individual pages you view, the websites or search terms that referred you to our site, and how you interact with our content. We refer to this as "Device Information."

We collect Device Information using the following technologies:

  • Cookies — Data files placed on your device that often include an anonymous unique identifier. For more information about cookies, or to learn how to disable them, visit https://www.allaboutcookies.org.

  • Log files — Records of actions occurring on the site, including your IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.

  • Web beacons, tags, and pixels — Electronic files used to record information about how you browse the site.

When you submit a service request, book an appointment, fill out a contact form, or otherwise communicate with Military Plumbing, we may also collect:

  • Your name, address, phone number, and email address

  • Property information relevant to your service request

  • Payment information (processed securely through our payment partners)

  • Service history and job notes

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • Fulfill service requests and schedule appointments

  • Send appointment confirmations, reminders, and scheduling updates

  • Dispatch technicians and communicate arrival windows

  • Process payments and deliver invoices or confirmations

  • Communicate with you about your account, service history, or equipment

  • Send promotional and marketing messages, service specials, and Mission Ready Plan information (where you have provided consent)

  • Screen for potential risk or fraud

  • Improve and optimize our website through analytics about how customers browse and interact with our content

  • Assess the effectiveness of our marketing and advertising campaigns

SMS AND TEXT MESSAGE COMMUNICATIONS

By providing your mobile phone number to Military Plumbing, you consent to receive text messages from us at the number provided. Messages may include appointment reminders, technician dispatch notifications, service follow-ups, billing notifications, promotional offers, and customer satisfaction surveys.

Message frequency may vary based on your service activity. You may receive up to four (4) messages per month for marketing and informational purposes, plus transactional messages tied to active service requests.

Message and data rates may apply. Standard messaging and data rates charged by your mobile carrier may apply. Military Plumbing is not responsible for any charges incurred through your carrier.

Your SMS consent and phone number will not be sold or shared with third parties for their own marketing purposes under any circumstances.

YOUR RIGHT TO OPT OUT

You have the right to opt out of text message communications from Military Plumbing at any time.

To opt out of SMS messages: Reply STOP to any message. You will receive a single confirmation and no further marketing or informational messages will be sent. Transactional messages directly related to an active service request you have initiated may still be sent as necessary to complete that engagement.

For assistance: Reply HELP to any message, or contact us directly:

Opting out of text messages will not affect your ability to receive plumbing services from Military Plumbing. Consent to receive text messages is never a condition of purchase or service.

SHARING YOUR PERSONAL INFORMATION

We share your personal information only as described below:

Business operations: We may share your information with trusted third-party service providers who assist us in operating our business — including scheduling software, payment processors, field service management platforms, and marketing tools. These providers are authorized to use your information only as necessary to perform services on our behalf.

Business transfers: We may transfer your personal information to an affiliate, subsidiary, or third party in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, or other disposition of all or any portion of our business, assets, or stock, including in connection with any bankruptcy or similar proceeding.

Legal compliance: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Analytics: We use Google Analytics to understand how customers use our site. You can learn more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/, or opt out at https://tools.google.com/dlpage/gaoptout.

What we do not do:

  • We do not sell your personal information to third parties.

  • We do not share your SMS opt-in consent or phone number with any third party for their own marketing or advertising purposes.

  • We do not use your phone number for any purpose beyond the communications described in this policy.

BEHAVIORAL ADVERTISING

We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through the following links:

You may also opt out of some of these services via the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/.

DO NOT TRACK

We do not alter our site's data collection and use practices when we receive a Do Not Track signal from your browser.

DATA RETENTION

We will maintain your personal information for our records unless and until you ask us to delete it. To request deletion of your data, contact us at info@militaryplumbing.com.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

CONTACT US

For questions about our privacy practices, to make a complaint, or to request access to or deletion of your personal information, contact us:

Military Plumbing 5954 TX-34, Quinlan, TX 75474 Phone: 972-635-7676 Email: info@militaryplumbing.com

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